Effective Date: 02 February 2024

 

Your Privacy and Pac Planning Pty Ltd (ABN 24 687 224 540) (collectively and individually referred to as “Pac Planning”, “PAC”, “we”, “us” or “our”).

 

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WHO WE ARE AND HOW YOU CAN CONTACT US

 

We are PAC Planning and we are based in New South Wales, Australia. We are committed to protecting your privacy and respecting and upholding your rights when you use this Site. This Privacy Policy applies to the products and/or services we provide on our Site www.pacplanning.com.au (“Site”) and our social media channels, and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.

 

You can contact us for privacy-related questions by contacting us at: hello@pacplanning.com.au

We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.

 

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OUR ROLE IN YOUR PRIVACY

 

If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you.

 

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OUR RESPONSIBILITIES

 

As we are the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.

 

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YOUR RESPONSIBILITIES

 

Please read this Privacy Policy and our Website Terms & Conditions [insert link]. If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.

 

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WHEN AND HOW WE COLLECT DATA

 

From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form, otherwise we might collect the data automatically. We may also collect data when:

• You interact with us on social media

• You complete any sign-up forms, landing pages or send us a direct message via social media or an email to any of our nominated emails

• You accept our cookies and other tracking technologies on any device you use to interact with us

• You voluntarily submit your data to us for any reason

 

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TYPES OF DATA WE MAY COLLECT

 

• Contact details (name, address, email)

• Your business name (if relevant)

• Basic information about your business and its history (if relevant)

• Data and information to support the services you purchase, such as land, property, and development information

• Data relating to your circumstances and such other information that is relevant to the products or services we provide to you

• Data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation, what operating system and version) - we do not link this with any personal Data

• Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)

 

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USE AND DISCLOSURE OF YOUR DATA

 

Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.

 

We will use your data for the purposes it was collected and related purposes which include:

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• Operating our Site

• Providing you with products, information and services

• Customer support

• Detecting and preventing fraud

• Improving our Site

• Making your experience on our Site more efficient and enjoyable

• Market research e.g. we may contact you for feedback about our products and services

• Marketing (with your consent)

• Monitoring your compliance with our Website Terms and Conditions

 

We may disclose your data for the purposes it was collected and also:

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• As required by law subject to our legal obligations

• With your explicit consent

• Within our business, limited to employees and trusted service providers who have a legitimate interest to access your data in order to provider our products and/or services

• To send you marketing material (with your consent)

• To process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online and on our social media platforms)

• Share with third parties who are necessary to enable us to provide our products and/or services to you, subject to appropriate confidentiality and data protection agreements

 

 

CHOOSING NOT TO PROVIDE PERSONAL DATA

 

You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services, however, you can continue to use our Site and browse the pages of our Site.

 

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INACCURATE INFORMATION

 

You can contact us to ask us to correct any information we hold about you that you believe is inaccurate.

 

 

MAKING A COMPLAINT

 

If you have any complaints regarding how your data is handled, please contact us via e-mail on hello@pacplanning.com.au. If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner.

 

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SECURITY OF THE DATA WE COLLECT

 

We realise that our customers trust us to protect their data and whilst we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data. This includes the following:

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• Password access to accounts

• Storing electronic data with reputable third party storage providers who have appropriate security protections

• Limit access to personal information to individuals who need to know.

• Using payment providers who are PCI DSS compliant

• We do not store your payment details

 

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WHERE WE STORE DATA

 

We use service providers based in Australia. If we transfer personal data outside of Australia, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect data shared.

 

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HOW LONG WE STORE DATA FOR

 

We will retain your data for as long as it is reasonably necessary for the purposes for which it was collected, and as required by Australian law. The specific retention period will depend on your interactions with us. If you have made a purchase, we will keep a record of your purchase for the period necessary to fulfill our invoicing and tax obligations as mandated by Australian tax laws. Once we no longer require your information for the stated purposes, we will securely delete it or anonymise any data that is no longer necessary, in accordance with applicable Australian privacy regulations.

 

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THIRD PARTIES WHO ACCESS YOUR DATA

 

We share data with third parties in the following circumstances:

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• Our suppliers and service providers working for us

• Government authorities for the purposes of services provided, such as development applications

• Our professional and legal advisors

• Third parties engaged in fraud prevention and detection

• Law enforcement or other government authorities

• Share with third parties who enable us to provide our products and services which may include:

  • payment processors such as Xero who may process your payment for any products and services bought from us;

• Where we have your consent to do so or otherwise where we are legally permitted to do so.

 

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COOKIES AND HOW TO BLOCK THEM

 

Our Site uses cookies and similar technologies to provide certain functionality to our Site. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems and the HELP function in your browser will tell you how to restrict or block the cookies.

 

You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings.  For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access all or parts of our Site.

 

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GOVERNING LAW

 

This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.

 

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UPDATES TO OUR PRIVACY POLICY

 

Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy, so you know it's the latest version.